Help Center

Step-by-step guides for everyone who uses DoconDuty. Choose the guide for your role.

Guides by role

Getting Started — Everyone. Log in, find your way around, change your password and keep your account safe.
Hospital Admin Guide — Hospital Administrators. Staff accounts, doctors, patients, appointments, medicines, stock, prescriptions, billing and lab tests.
Doctor Guide — Doctors. Your day in the Doctor Portal: the queue, consultations, vitals, prescriptions and follow-ups.
Front Desk Guide — Front Desk Staff. Find and register patients, book appointments, check patients in and run the waiting queue.
Pharmacy Guide — Pharmacy Staff. Medicine look-up, stock counts, low-stock alerts, orders and refill requests.
Laboratory Guide — Laboratory Staff. Test orders, uploading reports and results, critical results and notifications.
Other Staff Roles — Billing & Other Staff. What each role can do, the Billing Admin role, and jobs without their own account type.
Super Admin Guide — Authorised Platform Administrators. Hospitals, subscription plans, platform settings and demo requests. Not for hospital staff. (For authorised platform administrators only.)
Troubleshooting & FAQ — Everyone. Fixes for login problems, missing menus, medicines, prescriptions, printing and subscription messages.
Glossary — Everyone. Plain-language explanations of the terms used in DoconDuty.
Feature Availability — Everyone. What works today, what is restricted to certain roles, and what is not available.

For access problems, contact your Hospital Admin first. Hospital Admins can reach DoconDuty support through the Contact page.