Simple explanations of the words used in DoconDuty and in this guide, in alphabetical order.
| Term | Meaning |
|---|---|
| Active / Inactive (account) | An active account can log in. An inactive (deactivated) account cannot. Deactivating keeps the person's history; it does not delete anything. |
| Active / Inactive / Discontinued (medicine) | Only Active medicines appear in prescription search and can be prescribed or dispensed. Inactive and Discontinued medicines are hidden from new prescriptions but stay on old ones. |
| Admin Portal | The part of DoconDuty used by Hospital Admins, Billing Admins and the Super Admin. |
| Allergies | Substances the patient reacts badly to. Shown in red on the doctor's consultation screen. |
| Appointment | A booked time for a patient to see a doctor, with a date, time slot, type and status. |
| Appointment status | Where an appointment is in the day: Scheduled, In Queue, In Progress, Completed, Cancelled or No Show. |
| Billing Admin | A staff role for accounts staff, limited to invoices. |
| Check in | Recording at the front desk that a patient has arrived (with their intake vitals). Moves the appointment to In Queue. |
| Consultation | A doctor's session with a patient. In DoconDuty it starts when the doctor opens the appointment and ends with Complete Visit. |
| Dashboard | The first page after logging in, summarising the day. |
| Deactivate | Switch off an account so the person can no longer log in. |
| Demo Request | An enquiry from a prospective customer through the public Book a Demo form. Handled only by the Super Admin. |
| Dispense | Give medicines to the patient. In the Admin Portal, ticking Dispense from pharmacy stock also reduces the stock count. |
| Dosage form | The form of a medicine: tablet, capsule, syrup, injection, cream/ointment, drops, inhaler, patch, suppository or powder. |
| Follow-up | A later visit to check progress. A Follow-up Date on a prescription is advice printed for the patient; a Follow-up appointment actually reserves the time. |
| Front Desk | The staff role (and portal) for registering patients, booking appointments and checking patients in. |
| Hospital Admin | The administrator of one hospital or clinic. Manages that hospital's staff, doctors, patients, medicines and records. |
| In Queue | The patient has checked in and is waiting for the doctor. |
| Intake vitals | Measurements taken when a patient arrives: height, weight, temperature, blood pressure, heart rate, SpO2 (oxygen level) and blood glucose. |
| Invoice | A bill for a patient. Statuses: Pending, Paid, Partial, Cancelled. |
| Lab Admin | The staff role for laboratory technicians, using the Lab Portal. |
| Maker / Manufacturer | The company that makes a medicine product. Recorded so that the exact product is identified on prescriptions. |
| Medicine master | Your hospital's own list of medicines (shown as Medicine Database). Doctors choose medicines from it when prescribing. Each hospital has its own. |
| Medicine snapshot | A copy of a medicine's name, strength, form and maker saved inside a prescription at the time it is written, so later changes to the medicine master never alter old prescriptions. |
| Minimum threshold | The stock level at or below which a medicine is flagged as low stock. |
| No Show | The patient did not come to their appointment. |
| Patient record | A patient's registered details: name, phone, age, gender, blood group, allergies, chronic conditions and contact information, plus their UHID. |
| Permission | Permission to use a particular feature (for example "Patients" or "Billing"). Each role comes with a fixed set of permissions. |
| Pharmacy Admin | The staff role for pharmacists, using the Pharmacy Portal. |
| Portal | A part of the DoconDuty website for one kind of user (Admin, Doctor, Pharmacy, Lab, Front Desk, Patient). |
| Prescription | The doctor's written instructions: diagnosis, symptoms, medicines with dosage, remarks and follow-up date. |
| Prescription template | A saved set of diagnosis, symptoms, medicines and advice for a common condition, used as a starting point in the Admin Portal. Must always be reviewed for each patient. |
| Quantity (Qty) | The total amount of a medicine to supply. Used when dispensing from stock. |
| Refill request | A patient's request to repeat an earlier prescription. |
| Role | The type of account a person has (for example Doctor or Front Desk). It decides which portal they use and what they can do. |
| Route | How a medicine is given, for example Oral, Topical or Intravenous. |
| Session | The period you are logged in. It ends when you log out or after a time limit set by the platform. |
| Stock | How much of a medicine the hospital has on hand. |
| Subscription | The plan a hospital is on. It sets how many doctor and staff accounts the hospital may have. |
| Subscription limit | The maximum number of active accounts of one type (Doctors, Front Desk, Billing, Pharmacy, Lab) allowed by the hospital's subscription. |
| Super Admin | The DoconDuty platform operator, who manages hospitals, subscriptions and platform settings. Not a hospital staff role. |
| Time slot | A bookable appointment time (every 30 minutes, 09:00 AM–12:00 PM and 02:00 PM–05:00 PM). |
| UHID | Unique Hospital ID — an identification number DoconDuty gives each patient automatically. |
| Unlisted medicine | A medicine typed by hand on a prescription instead of chosen from the medicine master. It is saved exactly as typed and never changes stock. |
| Vitals | Vital signs such as blood pressure, heart rate, temperature, oxygen level, weight and blood glucose. |